Frequently Asked Questions

What is the Shopify CRO & Support Friction Audit?

It is a digital audit report for Shopify stores. We review public store pages and identify 5 to 8 likely CRO/support-friction issues around shipping, returns, FAQ, contact, order status, and product-page trust copy.

How much does it cost?

The self-serve Shopify CRO Fix Kit is USD $19, and the custom audit package is USD $49. The audit order page is here, the instant kit is here, and the free preview is here.

How fast is delivery?

Delivery is within 24 hours after payment and receipt of the public store URL.

Do you need Shopify admin access?

No. The $49 audit is based on public store pages and context provided by the customer.

What do I receive?

• 5 to 8 prioritized CRO/support-friction issues.
• Plain-English reasoning for why each issue may matter.
• Recommended fixes or replacement copy.
• A concise written deliverable by email or shared document.

Can I see common Shopify CRO problems first?

Yes. You can run the free Shopify friction score first, or browse the Shopify CRO case library, which collects problem-specific examples for stores with no sales, traffic but weak conversion, trust concerns, product-page friction, shipping and returns uncertainty, FAQ/contact gaps, and cart hesitation.

Is the free friction score a full audit?

No. The friction score is a quick self-check that helps you decide whether a focused audit is worth ordering. The paid audit reviews the public store path and returns prioritized issues, reasoning, and recommended copy/fixes.

What should I send after payment?

• Your public Shopify store URL.
• The customer questions you hear most often.
• Any page you already suspect is unclear.

Is implementation included?

No. The $49 audit includes the written audit and recommended fixes. Implementation can be scoped separately after the audit if both sides agree.

Do you guarantee more sales?

No. The audit does not guarantee sales, conversion-rate increases, ad performance, SEO rankings, or revenue results. It identifies likely friction points and practical recommendations.

How do refunds work?

See the Refund Policy and Acceptable Use page. In short, refunds depend on whether work has started or been delivered, and whether we can provide the purchased audit.

How do I contact support?

Email starterfixsprint@proton.me.